Simply click on the 'Forgot Username or Password' button in the secure sign-in area of the homepage. For security purposes, you will need access to the e-mail address you originally used to set up your account. If you no longer have access to that e-mail address, you may create a new account with your new e-mail address. All balances currently tied to your student will appear on the new account.
https://www.mypaymentsplus.com/welcome
If you have any questions or issues, please reach out to MyPaymentsPlus support through chat or call 1-877-237-0946. We're available Monday to Friday, 7:30 AM to 5:30 PM EST.